What if my order gets lost?

After your order has shipped, please contact your carrier for any issues with delays or package theft. Check your order confirmation email to see which carrier is handling your package.

Woxer is not liable to replace or refund orders due to loss or theft if they are scanned as delivered by our carriers.

If your order is delayed, past the estimated delivery date, missing, or marked delivered but you did not receive it, contact the shipping carrier immediately and allow 3-4 business days for an update from them.

If your order is confirmed lost or damaged in transit by the carrier, please email us at hello@woxer.com.