Start a return

👉 CLICK HERE TO START A RETURN

The Process:

1. Initiate Return: Within 180 days of delivery, initiate your return through our easy online portal, powered by Loop Returns.
2. Select Return Method: Choose between returning the item for a refund, exchange, or store credit. Loop Returns will guide you through the process.
3. Prepare Item: Package your item securely, using the original packaging if possible, to reduce waste.
4. Print Label: Print the pre-paid return shipping label provided by Loop Returns.
5. Ship Item: Drop off the package at your nearest carrier location. Loop Returns ensures efficient and environmentally friendly shipping methods.
6. Receive Confirmation: Once we receive the item, you’ll get a confirmation email. We aim to process refunds, exchanges, or store credits quickly.
7. Sustainable Disposal: Returned items are assessed for reuse or recycling, minimizing environmental impact and promoting sustainability.

By partnering with Loop Returns and offering a generous 180-day return policy, we ensure a smooth, sustainable, and customer-friendly return experience. Please note that Woxer reserves the right to refuse a refund or exchange.

🌐 International Returns

👉 CLICK HERE TO START A RETURN You may also return the items by purchasing your own return label using a carrier of your choice. Refunds will only be issued once the items are received by our warehouse team.

Send your return/exchange and order number to:

Woxer
6340 NE 4th Court
Miami, FL 33138

Please ensure you obtain a drop-off receipt when returning your item so we can track and verify its arrival at our return center. Without proof of delivery, we cannot issue a refund if we are unable to locate and confirm the receipt of your item.

Please note we are not responsible for any lost, damaged, and or delayed returns. Only a successful delivery of your order will prompt a refund. We recommend you purchase additional insurance for your return in the event that your package is lost. Woxer is not liable for any issues your return encounters with the shipping carriers.

Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. We are not responsible for any change in exchange rates and do not refund any fees associated with such charges.